My griddle won't light

If your griddle won't light there are some steps, based on the type of ignition system, to troubleshoot this. 
 

Griddles with battery-powered igniter boxes

Sometimes igniter parts can shift during shipping. In most cases, functioning parts will stop working effectively because they are out of position.
First, please check your igniter battery. Try installing a fresh AA battery as sometimes they can be unpredictable, and then ensure that the positive + side is facing out towards you.
Next, if you lift up your griddle top and look at the front of the burners, you will see L-shaped igniter needle(s) pointing at the front of your burner(s). Make sure the end of the needle is roughly 1/4” to 1/8” away from the burner tube, pointing at one of the holes. If the needle is in the wrong position, disconnect or close the fuel source and bend the needle slightly with your fingers until it is the proper distance away. Now, with your hands off the igniter needle, press the igniter button and you should see a blue spark jump from the igniter needle to your burner tube.  Here’s a video on how to adjust igniter needles.
If that doesn't solve the issue, please submit a requist so we can assist you. If you haven’t already, please make sure to register your griddle to activate your warranty.
In the meantime, you can still ignite your griddle manually to cook. Put your burners on low and hold a long grill lighter or long match to ignite the propane.
 

Griddles with Piezo igniter valves

Sometimes igniter parts can shift during shipping. In most cases, functioning parts will stop working effectively because they are out of position.
If you lift up your griddle top and look at the front of the burners, you will see L-shaped igniter needle(s) pointing at the front of your burner(s). Make sure the end of the needle is roughly 1/4” to 1/8” away from the burner tube, pointing at one of the holes. If the needle is in the wrong position, disconnect or close the fuel source and bend the needle slightly with your fingers until it is the proper distance away. Now, with your hands off the igniter needle, turn your burner knob until you hear the piezo click. You should see a blue spark jump from the igniter needle to your burner tube.  Here’s a video on how to adjust igniter needles.
If that doesn't solve the issue, please submit a support requist so we can assist you. If you haven’t already, please make sure to register your griddle to activate your warranty.
In the meantime, you can still ignite your griddle manually to cook. Put your burners on low and hold a long grill lighter or long match to ignite the propane.

Grill Safety

Preparation

Still can’t find an answer?

Send us a request and we will get back to you

TALK TO SALES

Interested in the Blackstone products?  Just pick up the phone to chat with a member of our sales team.

Contact Sales
+45 2424 7709

Or send us an email:
sales@blackstoneproducts.eu

CONTACT CUSTOMER SUPPORT

Sometimes you need a little help from your friends.  Or a Blackstone support rep.  Don’t worry ….. we’re here for you.

Contact Support

email: support@blackstoneproducts.eu

We will answer within 24 hours

Contact us

Diese Website ist durch reCAPTCHA geschützt und es gelten die allgemeinen Geschäftsbedingungen und Datenschutzbestimmungen von Google.