Natural Gas

At this time we do not support natural gas conversion support for European units.

Grill Safety

Spontaneous Combustion

Preparation

How to remove the nozzles

How to to prepare the griddle for first time use

Care & Maintenance

Getting your griddle ready for summer?

How do I perform a leak test?

How do I safely transport my griddle?

How do I clean my griddle top?

How can I prevent rust on my griddle top?

Griddle Seasoning

Why do I need to season my griddle?

What is seasoning?

How do I season my griddle?

What oil is best to use?

What do I do in between cooks on my griddle?

All the corners of my griddle aren't black, did I do it wrong?

I finished seasoning my griddle and now there is a brownish substance on it that I can scrape off?

Do I need to season the bottom of the griddle top?

Flames & Ignition

My Regulator is Freezing

My griddle won't light

My flames are burning yellow

The flame on my griddle is low or isn't producing enough heat

How do I install the Igniter Battery?

Griddle Top

Can I cut directly on the griddle top?

What if my griddle top arrives and has some scratches on it?

My griddle top is rusting

My griddle top is peeling

My griddle top is warping

Warranty and Registration

What is the warranty for Blackstone Griddles?

How do I register if I received my griddle as a gift?

Where can I find the serial number?

Missing Parts & Damage

My griddle is missing parts.

My griddle has some cosmetic damage

My griddle base is damaged

My griddle hood is dented

My griddle was damaged in shipping.

Product Assembly

How should I assemble my Blackstone Patio Oven?

How should I assemble my Blackstone Grill+Kabob Powered Rotisserie?

How do I assemble my Blackstone 36’’ Surround Tabletop Accessory?

How do I assemble my Blackstone 36’’ Surround Tabletop Accessory?

How do I assemble my Blackstone 36’’ Griddle?

How do I assemble my Blackstone 28’’ Griddle?

How do I assemble my Blackstone 17’’ Tabletop Griddle?

I'm having problems removing my side shelf stickers

36" and 28" Griddles

Can I convert my griddle to Natural Gas?

Do the griddle stations fold for easier transporting?

What is the silver spring loaded piece on the side leg of the griddle base?

What is the maximum temperature my griddle top can reach?

What does it mean if my regulator is making a humming noise?

What can I do to avoid grease running down the front of my 36-inch front grease griddle?

17" and 22" Griddles

Do you have a natural gas conversion kit for tabletop griddles?

Can I use a 20-lb propane tank with a tabletop unit?

Can I use a Propane Tabletop Griddle indoors?

E-Series Griddles

What is the Best Way to Cook on and Care for My E-Series Griddle?

How Do I Change My E-Series Griddle From Celsius to Fahrenheit?

Still can’t find an answer?

Send us a request and we will get back to you

CONTACT CUSTOMER SUPPORT

Sometimes you need a little help from your friends. Or a Blackstone support rep. Don’t worry ….. we’re here for you.

Contact Support

email: support@griddlemasters.eu

We will answer within 24 hours

Contact us

Natural Gas